Customs forms
Make sure that the sender fills out the correct customs form and labels the parcel with gifts, specifies contents and value. CN22 or CN23 documents are required when sending goods to the EU when shipping through the Royal Mail. International couriers do not require a CN22/23, but rather a Commercial Invoice. Although similar to the CN22/23 there are often misunderstandings surrounding the Commercial Invoice which is sometimes regarded as being a trade to private person shipping (which may not contain gifts) rather than a private person to private person parcel with a gift. Note that if a private person in the UK uses their company's postal service contract it will be regarded as a trade to private person delivery and the intended gift is no longer a gift, but charged as an Internet order.

Whether you use a CN22 form or a CN23 depends on the weight and value of the package. Packages weighing up to two kilograms with a value of up to €425 require a CN22 customs declaration. The CN23 is used for packages weighing from two to 20 kilograms with a value of €425 or more.

The CN22 form is less detailed than the CN23 form. Often, it is attached to the address side of the parcel in the form of a sticker. The CN23 form contains more detail. It can be attached to the outside of the parcel in a transparent envelope along with a CP71 form*. If possible, attach this envelope on the same side as the shipping label.

* The CP71 form must be included as a supplement to the CN23. It serves as an address card. Make sure this document is enclosed in the transparent envelope and visibly attached to the parcel in cases where you do not wish for the carriers of the shipment to be able to see what the contents of the parcel are from the CN23 form.

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